In observance of the Thanksgiving Holiday, Dallas County will be closed Thursday, November 22 and Friday, November 23.

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Facilities Dispatch

Procedures for Placing a Work Order

Facilities Dispatch - Hours of Operation:  Monday - Friday from 7:00 AM to 3:30 PM (excluding holidays)

George Allen Sr., Courts Building - 600 Commerce Street, 9th Floor, Dallas, TX 75202
Phone: (214) 653-6776 | Fax: (214) 653-6822

If you are experiencing a FULL power outage, flood, fire, gas-like smell or fire alarm system malfunction and (elevator or inmate) entrapment, etc., please call Dispatch directly at 214-653-6777 for immediate attention.

Facilities Management mission is to provide Exceptional Customer Service.
Please allow our “Customer Service Team” to meet your needs.

Submit all non-emergency requests to; include the following information:

  • First and Last Name
  • Contact number
  • Building name
  • Department name, court #, etc.
  • Floor #
  • Room #
  • Provide a detailed description of your request

PLEASE NOTE: Facilities Management no longer will accept work orders via fax.

As of October 1, 2018, please note the following:

If you are requesting a service listed below - please allow 10 days for completion of this request.

  • Hanging whiteboards/cork boards/etc.
  • Hanging Pictures/Plaques;
  • Installing coat hangers;
  • or door kicks.

Recycling procedures:

Dallas County Facilities Management and Records Management will be working together on all paper recycling:


  • Brings revenue to the County;
  • Quick turnaround (48 to 72 hours);
  • No limit to the number of times you can submit a request to pick up Transitory documents for shredding;
  • We supply and deliver used boxes with lids, as long as supplies last at no cost (copier/bond paper boxes may be used)


To order boxes, email a request to Dennis Everling and Jose Perez.

  • We currently have used boxes with lids. We can deliver what you need. Used boxes and delivery is no cost to the department.
  • Alternately you can use “copier paper boxes” that you may have in your department - just make sure there is a lid per box;


  1. Complete this form: Transitory Destruction Form
  2. Then email completed form to Donna Billman
    1. The form only requires the contact persons information (not the Department head signature)
    2. Place an “X” on the lid and side of the box - (only boxes that have an “X” will be picked up)

It is our goal (Records Management, Facilities Management and Public Service) to provide sound solutions and excellent customer service.

Together we can make this happen.