The North Dallas Government Center at 10056 Marsh Lane, Dallas, Texas 75229 has been closed until further notice due to tornado damage from the inclement weather on Sunday, October 20, 2019.

For a list of helpful recovery resources, please click the “October 2019 Tornado Resources” link in the orange Hot Links box.

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Comprehensive Energy Assistance Program

Dallas County Health and Human Services - 2377 N. Stemmons Freeway, Dallas, TX 75207

Telephone: 214-819-2000

Emergency Window Air Conditioner Program



Comprehensive Energy Assistance Program (CEAP)

Dallas County Health and Human Services aims to increase the efficiency of energy usage in a safe manner for eligible Dallas County residents in low-income households.

The program provides relief to low-income residents of Dallas County.

As part of CEAP, DCHHS prioritizes households with elderly/disabled residents and households with children that are 5 years of age and younger.  Statistics show they are the most vulnerable to the high cost of energy.

Utility assistance is also provided to households that do not fit the priority group; however qualifications are based on income.

Repairs to home heating and cooling units will also be provided to our priority household groups as listed above during weather related crisis.


Eligibility is based on the past 30 day income received prior to date of application.  Eligible households must be at or below 150% of the federal poverty guideline limit.

Dallas County residents who are interested in applying for CEAP should call 214 819-1848 to schedule an appointment.   Please note that due to the high cost of energy and the high call volume you may, at times, experience a considerable wait period.

For more in-depth information about the Comprehensive Energy Assistance Program (CEAP), please click here. This information is provided in English and Español.

Beat the Heat

Click here for information on Heat Safety

CEAP Online Application

Dallas County Health and Human Services CEAP online application has been removed temporarily.
We apologize in advance for any inconvenience this may cause.

However, if you need assistance, please call 214-819-1848.

We look forward to continue serving the residents of Dallas County.