Employee Assistance Program (EAP)

Records Building - 500 Elm Street, Suite 4100, Dallas, TX 75202
Phone: (214) 653-7638 • Fax: (214) 653-7608

The Employee Assistance Program (EAP), managed through United Health Care (UHC)/Optum, is completely confidential and is provided to active employees at no cost, regardless of the medical plan you selected. Even if you opt out of medical coverage, the EAP is available to you.

When you call, a customer service representative will ask a few questions and connect you with the right EAP solution for you.

  1. If you like, you can meet face-to-face with a UnitedHealthcare network counselor, therapist or psychologist, up to five times per incident, per calendar year.
  2. First responders can meet face-to-face with a UnitedHealthcare network counselor, therapist or psychologist, up to eight times per incident, per calendar year.

You can even schedule a private telephone or Web-video meeting if it is more convenient.

The EAP also has experts available via telephone to help you with work and life services, such as child or elder care assistance, certain financial and legal services, and identity theft recovery services.

Self-help and interactive learning programs are also available to you when you want them. Just call 866-248-4096 for assistance or log in to www.liveandworkwell.com.

Helping people find real-life solutions.

EAP/Worklife Orientation

Take the orientation. It only takes about 10 minutes.

Welcome to your Employee Assistance Program and WorkLife Services. We’d like to introduce you to your benefits, so you can get the most out of them. Check out the orientation to learn about your confidential* services, including how to access them.

Please note: When you start the presentation, you will be prompted for the following:

  • Country: Select "U.S. Based Employee".
  • Language: Select your preference for "English" or "Spanish".
  • Employer Plan: Select “Employee Assistance Program and WorkLife Services”.

Click here to access the orientation.

EAP Online Service Instructions

  1. The first time you access EAP online services, you will be asked to register and establish a password.
  2. To register the first time, click Register and follow the instructions.
    • If you already have a HealthSafe ID, click Sign in.
  3. To explore the site as a guest without logging in, enter access code PEBC.

Still not sure if EAP is for you or your family? Click here to find out more.