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See Chapter 82,
Article VIII

Dallas County is committed to providing a safe working environment for its employees and will make every reasonable effort to ensure that employees are not injured while performing their job duties. We understand, however, that on-the-job accidents will happen. In that event, in compliance with the Texas Workers’ Compensation Act, the County will assist you with your recuperation and return to work efforts

On-the-job Injury

Employees with an on-the-job injury may be eligible for workers compensation benefits. The information on this web site is intended to help answer questions you may have about how the workers' compensation process works at Dallas County. Because your questions may differ depending upon whether you are the injured employee OR the supervisor, the information below has been tailored to address both situations.

Brief Instructions for EMPLOYEES Brief Instructions for SUPERVISORS
Download Workers’ Comp Frequently Asked Questions - EMPLOYEE Download Workers’ Comp Frequently Asked Questions - SUPERVISOR
Download compete EMPLOYEE Workers’ Compensation Packet Download complete SUPERVISOR Employee Workers’ Compensation Packet

Brief Instructions for EMPLOYEES

Brief Instructions for SUPERVISORS

Brief Instructions for EMPLOYEES

I was injured on the job. What should I do?

Emergency

  • Call 9-1-1 immediately.
  • If you are incapacitated, a supervisor or co-worker should call 9-1-1.
  • Your supervisor will call “Company Nurse On Call” at 1-888-770-0931 and report your on-the-job injury no later than the end of the shift or within 24 hours.
  • After you are stabilized, you must call “Company Nurse On Call” to provide your statement of the incident. “Company Nurse On Call” will complete the Incident Report (First Report of Injury, DWC-1).
  • The injured employee and supervisor will fill out the 504 Dallas County’s Workers Compensation acknowledgment form and fax it to the Human Resources Workers Compensation Department.

Non-Emergency

  • For all non-emergency on-the-job injuries (regardless of how minor the injury), you and your supervisor must call “Company Nurse on Call” at 1-888-770-0931 and report your injury immediately.
  • The injured employee and supervisor will fill out the 504 Dallas County’s Workers Compensation acknowledgment form and fax it to the Human Resources Workers Compensation Department.
  • “Company Nurse on Call” will determine the extent of your injury and if first aid or medical attention is required. “Company Nurse On Call” will complete the Incident Report (First Report of Injury, DWC-1).
  • First aid only required – The nurse will instruct you on how to treat the injury and tell you to contact “Company Nurse” if the injury worsens.
  • Medical attention is required – You will be referred to the nearest workers’ compensation facility for treatment (near your home or work location). Note: You should evaluate your condition and ability to go to the medical facility without assistance and request assistance if necessary.

Reminder: Call “Company Nurse on Call” immediately when an injury occurs or as soon as possible, preferably no later than the end of your shift or within 24 hours. For locations and contact information of workers compensation medical providers near your home or work location, please contact Nurse On call at 1-888-770-0931.

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How can I return to work? What do I need to do?

You must have a release from your treating physician to return to work; with or without restrictions.

  • Report to your supervisor immediately upon release from your treating physician and provide him/her with the documentation the treating physician gave you (either a doctor’s note or a Texas Workers’ Compensation Work Status Report TWCC-73) and await further instructions.
  • Also provided a copy of the physician’s release to Dallas County Workers Compensation Section.

Medical Clearance from The County Employee Health Center

  • If you are released with restrictions, or if you have no restrictions but have been off work for a period of time (30 days for law enforcement employees; 45 days for non-law enforcement employees), you must also have a release from the County’s Health Center Physician to return to work.
  • Sheriff’s Department employees only: Law enforcement employees assigned to the Sheriff’s Department (including DSOs) who have been absent from work due to an on-the-job injury for more than 30 days must receive a medical clearance physical from the County’s Employee Health Center. As soon as your provided releases you (for either modified or full duty) you must contact the Workers’ Compensation section (214-653-7667) immediately to be scheduled for a medical clearance by the Employee Health Center.
  • All Other Departments: If a non-law enforcement employee has been off work for more than 45 days, due to an on-the-job illness or injury, the employee must receive a medical clearance from the County’s Employee Health Center before returning to work. When your provider releases you for duty (either modified or full), you must contact your supervisor/department representative immediately to be scheduled for a medical clearance physical by the Employee Health Center.

Released back to work with restrictions (either by your treating physician and/or the County’s Health Center Physician)

  • You cannot come back to work until a light duty assignment has been located. Your supervisor will work with the Dallas County Workers Compensation section to find a light duty job that will accommodate those restrictions.
  • If you are released back to work with restrictions and light duty assignment is identified, you must sign and date a Bona Fide Offer of Employment (BOE) letter from your supervisor and return it to your supervisor or the Dallas County Workers Compensation Section prior to or on the day of your light duty assignment; NO EXCEPTION. Otherwise, you cannot return to work.

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What if I am unable to return to work following and injury?

  • Report to your supervisor immediately upon release from your treating physician and provide him/her with the documentation the treating physician gave you (i.e. a doctor’s not or Texas Workers’ Compensation Work Status Report, TWCC-73).
  • Provide a copy of the release to the Dallas County Workers Compensations Section.
  • Request Family Medical Leave. FMLA will run concurrently with Workers’ Compensation. You have 15 days to complete and return the FMLA paper-work to your supervisor or department representative for FMLA determination. If eligible, all time taken by you related to the workers compensation injury/illness (i.e. days off, visits to the doctor, therapy, rehab, etc.) will count towards your 12 weeks (480 hours) FMLA entitlement.
  • Request Leave of Absence immediately if FMLA is denied due to ineligibility or FMLA is about to or has been exhausted.
  • To receive accurate/timely compensation, you must provide your supervisor or Dallas County Workers Compensation section with requested documentation on a regular basis (initial and periodic updates, at least bi-weekly).
  • The type and amount of workers compensation pay and other pay will be determined based on your employee type (law enforcement/civilian) and your election to use other forms of leave (sick, vacation, compensatory, etc.) to make up a full check/pay period, if applicable.

Note: To utilize other leave in conjunction with workers compensation, you must sign a Workers’ Compensation Leave Authorization form, AUD PR.

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Brief instructions for SUPERVISORS

One of my employees was injured on the job. What should I do?

Emergency

  • Call 9-1-1 immediately.
  • As the supervisor/manager, you must call “Company Nurse On Call” at 1-888-770-0931 and report the on-the-job injury for your employee no later than the end of the shift or within 24 hours.
  • After your employee is stabilized s/he must contact “Company Nurse On Call” to submit his/her statement of the incident. “Company Nurse On Call” will complete the Incident Report (First Report of Injury, DWC-1).

Non-Emergency

  • For all non-emergency on-the-job injuries (regardless of how minor the injury), you and the employee must call “Company Nurse” at 1-888-770-0931 immediately and report the injury.
  • “Company Nurse on Call” will determine the extent of the injury and if first aid or medical attention is required. “Company Nurse On Call” will complete the Incident Report (First Report of Injury, DWC-1).
  • First aid only required – The nurse will instruct the employee on how to treat the injury and inform the employee to contact “Company Nurse” if the injury worsens.
  • Medical attention is required – The employee will be referred to the nearest workers compensation facility for treatment (near his/her home or work location). Note: As the supervisor, you should evaluate the employee’s condition and ability to go to the medical facility without assistance and transport the employee if necessary.

Reminder: Call “Company Nurse On Call” immediately when an injury occurs or as soon as possible, preferably no later than the end of the employee’s shift or within 24 hours.

Tips:

  • If possible, have another employee accompany your employee who can help provide information about the cause of the injury to the medical care provider and/or family members.
  • Reassign or re prioritize the employee’s job responsibilities as needed while the employee is off work.
  • Investigate the circumstances surrounding the injury to determine what happened and what can be done to prevent its recurrence.
  • Bring in expert assistance, such as the Workers Compensation/Safety Officer from the Human Resources/Civil Services department, to provide training, or contact facilities management for necessary repairs.

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My employee wants to return to work. What should I do?

The Employee must have a release from the treating physician to return to work; with or without restrictions.

  • Request a copy of the release form from the employee (doctor’s note or Texas Workers’ Compensation Work Status Report, TWCC-73) for the record and also submit a copy to the Dallas County’s Workers Compensation Section.
  • Review any restrictions/limitations or time-off requirements for the employee.

Medical Clearance from the County’s Employee Health Center

  • Prior to returning to work with restrictions, or without restrictions but having been off work due to an on-the-job injury for a period of time (30 days for law enforcement employees; 45 days for non-law enforcement employees), the employee must also have a release from the County’s Health Center Physician.
  • Sheriff's Department employees only: Law enforcement employees assigned to the Sheriff’s Department (including DSOs) who have been absent from work due to an on-the-job injury for more than 10 days must receive medical clearance from the Employee Health Center. As soon as a provider releases the employee for either modified of full duty, the employee must contact the Workers’ Compensation division at 214-653-7667 immediately to be scheduled for a medical clearance physical by the Employee Health Center.
  • All Other Departments: If a non-law enforcement employee has been off work for more than 45 days due to an on-the-job illness or injury, the employee must receive medical clearance from the County’s Employee Health Center before returning to work. When a provider releases the employee for either modified or full duty, the employee must contact you or your department representative immediately to be scheduled for a medical clearance physical by the Employee Health Center.

Released back to work with restrictions: (either by a treating physician and/or the County’s Health Center Physician)

  • An employee with restrictions cannot come back to work until a light duty assignment has been located. You must work with Dallas County Workers Compensation section to find a light duty job that will accommodate the employee’s restrictions.
  • If an employee is released back to work with restrictions, and a light duty assignment is identified, you must provide the employee with a Bona Fide Offer of Employment (BOE) letter; s/he must then sign and date the letter and return it to you or the Dallas County Workers Compensation Section prior to or on the first day of his/her light duty assignment; NO EXCEPTIONS. Otherwise s/he cannot return to work.
  • Submit a TWCC-6 Supplemental Report of Injury from the Workers’ Compensation section when the employee returns to work.

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What if the employee is unable to return to work?

  • The employee should report to you immediately upon release from the treating physician and provide you with the documentation the treating physician gave him/her (i.e. doctor’s note or Texas Workers’ Compensation Work Status Report, TWCC-73).
  • Make sure the County Workers’ Compensation Section also receives a copy of the release (with or without restrictions).
  • Provide the employee with Family Medical Leave forms, (FMLA runs concurrently with Workers Compensation), and tell her/him to return it to you within 15 days. Upon return on the forms by the employee, review and approve/deny the request in accordance with FMLA policy and notify EE and Workers Compensation.
  • If denied, or FMLA has been exhausted and Leave of Absence LOA is available to the employee per department policy, provide the employee with the necessary LOA forms and request immediate completion and return for review and approval/denial by the department.
  • To insure accurate/timely compensation, tell the employee s/he must provide you documentation (periodic updates, doctor’s notes, etc.) related to his/her healing progress, anticipated date of return, and job restrictions, on a regular basis (at least bi-weekly), using a TWCC-73 form or doctors note for every doctors visit he/she has with his/her treating physician.
  • Contact JI Companies (Dallas County’s TPA) for up-to-date information regarding your employee’s status at (800) 752-6301.
  • Complete all supplemental form (TWCC-6, Supplemental Report of Injury form), time sheets, etc., as required, and in a timely manner, to ensure the employee is paid accurately.

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How do I annotate the employee’s time?

  • On the day of the injury, the time spent waiting for and receiving medical care because of the job related injury should be recorded as regular time worked.
  • If your employee is sent home, due to the injury, before the end of his/her shift, s/he should be paid as if the full shift had been worked.
  • Report and code the employee’s time using the Kronos time recording system, at least bi-weekly.
  • Time taken off for follow-up visits should be recorded as workers’ compensation 100, if law enforcement, or workers compensation 70, for non-law enforcement employees, and reported on a TWCC-6 form, which ensures that the employee will receive all qualifying worker compensation pay benefits.
  • While your employee is on workers’ compensation leave, JI Companies (Dallas County’s TPA) will insure he/she is paid properly, providing the employee submits his/her TWCC 73 in a timely manner and you submit TWCC-6 forms to the compensation section as required.

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