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Customer Service

George Allen Sr., Courts Building - 600 Commerce Street, 9th Floor, Dallas, Texas 75202
Phone: (214) 653-6776 • Fax: (214) 653-6822


Customer Service Staff Members

Keys, Identification, and Building Access Card Request

Keys, identification, and building access cards are distributed to specific county employees and contractors at the request of the department. Access cards allow entry into designated buildings after hours, or allow entry into specific restricted areas assigned to an employee.

The department will determine the areas where each employee or contractor should be assigned access. Building Keys are also issued to employees as needed as determined and requested by each department.



Guidelines for Posting Notices in County Buildings

This policy applies to all postings to be placed in any Dallas County buildings under the supervision and direction of Facilities Management (FM) and Commissioners Court. For assistance with posting notices, please e-mail Ella.Daniels@dallascounty.org.

Procedure:

County departments and agencies requesting that postings be displayed in county buildings can submit the "Posting Notice Request" form along with a sample of the posting to the FM Customer Service section. All request should be submitted within 2 weeks of the requested posting date.

Size: There is not specific sizes requested but should be no larger than 8 1/2 x 14 (legal) if possible. Exceptions will include Commissioners Court Resolutions, postings required by statute, and pre-printed mass produced posters, such as those used to announce blood drives, training and charity functions. All request submitted will be reviewed on a case-by-case basis.

Content: The mention of money will not be allowed in the posting. Postings should be neither controversial nor political in content. Postings must be government affiliated with no private advertising allowed.

Timing: Postings should be timely, generally posted for no longer than 1-2 weeks prior to an event, and must be removed the next working day after the event by the requestor.

All unauthorized posting will be removed immediately by Facilities Management.


Flag FAQ's

How to Create a Work Order for Submission to Facilities Dispatch

Q: Do your Dallas County facility flags need replacing (U.S. or Texas)?
A: E-mail your work order to Facilities.Dispatch@dallascounty.org and a work order will be generated for replacement.

Q: How can I get the flags changed?
A: E-mail your work order to Facilities.Dispatch@dallascounty.org and a work order will be generated for replacement.

Q: Who changes the flags?
A: Dallas County replaces all flags (inside each courtroom and outside each county facility). E-mail your work order to Facilities.Dispatch@dallascounty.org and a work order will be generated for replacement.

Q: Who informs Dallas County to raise/lower the flags?
A: The order comes from the Texas Governor or the County Judge. Security does the lowering and raising at the Downtown and Frank Crowley Complex. Facilities raises/lowers all outlying buildings.


Additional Assistance Needed?

Dallas County Facilities Management is committed to providing "Great Service to Great People".

In the event that you need assistance after regular business hours, we can be reached at 214.653.7000, 24 hours per day, 7 days per week, and 365 days per year.